Here you will find some ILT (instructor-led training) materials that I have developed and created for some of the projects that I worked with.
These materials have been scrubbed to exclude copyrighted content and any client or customer-sensitive information.
1.) POWERPOINT TRAINING SLIDES AND FACILITATOR GUIDES
Title: Effectively Conducting and Processing Activities
Type: Soft-skills ILT module
Description: This module is targeted for training facilitators. This module discusses the role of the facilitator in effectively conducting and processing learner-centered activities. It also covers tips on how to effectively conduct training activities and brief the trainees after the activity.
Title: The ABC Tax Call Flow
Type: Soft-skills ILT module
Description: This module discusses the different parts of the call flow, as well as the importance of each part. It also provides the learners an opportunity to practice the sample verbiage and scripting for each part of the call flow.
Type: Soft-skills ILT module
Description: This module discusses the different parts of the call flow, as well as the importance of each part. It also provides the learners an opportunity to practice the sample verbiage and scripting for each part of the call flow.
Title: The Life Cycle of a Service Request
Type: Process training module
Description: This module is created for a technical field support account that I previously supported. This process-related module discusses the different stages in the life of a service request, as well as the stakeholders and steps involved in each part.
2.) ASSESSMENTS AND TRAINING ACTIVITIES
Click the links below to view a sample training assessment (initial roleplay) and a training activity (call listening session) that I have created.
Feel free to send me a message if you want to view more samples from my portfolio.
